Frequently Asked Questions

General

For registered users only.

Only registered users may see the full content of this page. To see the content, please log in to VIC using your customer portal or personal login information. For more information, please contact us.


Account / Login

How do I create my account in VIC?

If your company has purchased a subscription to our Vehicle Information Center (VIC):

- Go to the URL: http://www.autoknowledge.net/vic or use the URL provided for your company e.g. http://ford.autoknowledge.com
- Click on "Create Account" button:

New Users Create Account Button

- Fill out the form fields using your company email:

Create Account Fields

- You will receive an email within 45 seconds of completing the Create Account form.
- Click on the link received in your email to activate your account (this will return you to our main Login page).
- Login to your account using your company email and the password you chose, and you can now start using our data service.

If your company does not have a subscription to VIC but is interested in purchasing one, you may email sales@autoknowledge.com.

I forgot my password - how do I retrieve it?

If you've forgotten your password, there is a link on the VIC login page below the Password: field called "Forgot your password? Click here." Clicking on the link will launch a pop-up window asking for your email address and allowing you to create a new password. Be sure to supply a valid email address, as a validation link will be sent to the address you supply which must be clicked to complete the process.